• Online Bank Transfer

  You can add funds via online bank transfer by following the steps below:

  • From the Home screen of your ACE app, tap on “Add Funds”
  • Tap on “Select Method” and tap on “Online Bank Transfer”
  • Enter the amount and tap on “Add Funds”
  • Select your bank from the provided list
  • Authorize the payment from your banking application. (You are only allowed to use your own account)
  • Payment received!
    
    
• Debit Card

  You can add funds via debit card by following the steps below:

  • From the Home screen of your ACE app, tap on “Add Funds”
  • Tap on “Select Method” and tap on “Debit Card”
  • Enter the amount and tap on “Add Funds”
  • Fill in the card details
  • Authorize the payment from your banking application, if required by your bank. (You are only allowed to use your own debit card)
  • Payment received!

  Note: Incoming funds by Debit Card are subject to Limits & Fees, which may or may not be charged by your card provider

• Google Pay

  You can add funds via “Google Pay” by following the steps below:

  • From the Home screen of your ACE app, tap on “Add Funds”
  • Tap on “Select Method” and tap on “Google Pay”
  • Enter the amount and tap on “Add Funds”
  • Authorize the payment via “Google Pay”.
  • Payment received!
    
    
• Apple Pay

  You can add funds via “Apple Pay” by following the steps below:

  • From the Home screen of your ACE app, tap on “Add Funds”
  • Tap on “Select Method” and tap on Apple Pay”
  • Enter the amount and tap on “Add Funds”
  • Double press the side button to confirm the deposit
  • Payment received!
    
    
• Receive your salary, wages and more:

  Share your sort code and account number with your employer and ask your employer to pay your salary into your ACE account.

  You can also receive money in your ACE account from friends and family using the same information.

If funding your account by debit card failed, it could be because:

• You tried to fund an amount above the daily limit. Try adding funds using Online Bank Transfer method instead
• You entered incorrect card details
• There might be a technical issue or disruption to services from your card issuer
• You have used a debit card that is linked to a bank account with insufficient funds

Note: Always wait a while before attempting again as the pending amount may be reverted.

Forgot your passcode? Follow these steps to reset your passcode:

• Open your ACE application.
• Tap on ‘Forgot Passcode’
• Enter your registered phone number and tap on ‘Continue’.
• Choose a new passcode and enter the verification code received on the registered number and tap on ‘Continue’.
• After completing the above steps, you will be asked to complete the facial verification once approved your passcode will be updated

Follow these steps to reset your number:

• Open your ACE application.
• Tap ‘Forgot number’
• Enter your registered email and tap on ‘Continue’
• Enter the 6-digit verification code received on the registered email and tap on continue.
• You will be provided with the last four digits of your registered contact number. If you remember the registered number, you can login with it.
• If you still can’t remember the registered number, tap on change the number and add a new number.
• Set a new passcode.
• Add the OTP received on your new contact number, complete the facial verification and your number will be updated

In order to change the address within the same country, you just need to:

• Go to your Profile by tapping on the profile icon in the top left corner in the app
• Select “Account” and then “Personal details.”
• Change your address under the “Address” section.

As a financial institution, sometimes we need to perform additional checks on the funds that are moving through ACE. This is part of the standard procedure; you might receive an email termed as “RFI” or “RFD” request for additional information or documentation to complete it. Nothing to worry about though, you can easily submit this in reply to the email and we will review it as soon as possible.

You can add documents by the following method:

• Login to your account
• From the home page, tap on your profile icon in the top left corner of the app
• Tap on “Add ID Document”
• Select the document type.
• Take the pictures of the document from front and back (if required)

• A photograph on an official document which confirms your identity (known as proof of identity)
• Document which can verify your residential address (known as proof of address).

The best way to do this is for us to ask for a government issued document like a passport, along with utility bills, bank statements and other official documents.

The following are examples of acceptable documents:

• Proof of ID: Government issued passport, driving license, EU Identity Card and Residence Permit
• Proof of Address: Utility bill / Bank statement dated within the last three months or a Provisional or driving license with your current address on it.

Please contact Customer Support +44 161 414 0040 if you are unable to provide the above.

We may require any of the following documents for a transfer / account verification:

Proof of funds: As per declared source

• Pay/wage slips.
• Account statement having salary credited
• Solicitor letter, house sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual tax returns)
• Self-assessment

(ACE, in line with its compliance policies, reserves the right to ask for any additional documents, hold or reject payments)

You may have read under Data Protection law for example “GDPR” that you have the legal right to delete your data. This is usually correct – it is called your “right to erasure.”

If you want to enact the “right to erasure” you can simply send us an email at [email protected]. At your request, the team will review your account and update you accordingly.

However, we will retain your personal data for as long as necessary under the UK's Data Protection & Money Laundering Regulations as this is a law that applies to us.

For most of you we will need to keep some of your data for a period of 5 years from the end of our business relationship.

You can earn the reward by following simple steps

• From the home page of your app tap on “Earn £20”
• Copy or share the link with your friends and family
• Your Invitee needs to create an account using your invitation link
• After opening an account, users are required to top up their accounts, order the ACE physical card and make a minimum of one £50 purchase each or a total of £50 in purchases each.

Please be informed the reward will be given in the lots of 5 successful referrals

To download your statement:

• Log in to the app.
• Scroll to the transactions shown on the home page.
• Tap on “See All”
• Select the specific duration for the statement by tapping on the calendar icon on the top right corner.
• Tap on the arrow icon to download your statement.